Terms and Conditions of accepting contracts with Rocky Fencing & Landscaping Services

 

Working conditions

 

  • All works shall be carried out to a safe and cautious standard.
  • All relevant safety checks will be carried out each day prior to any work commencing.
  • All health and safety briefings will be carried out in accordance where necessary.
  • No customer shall be permitted to operate, sit on, or handle any form of machinery or plant owned or hired in by Rocky Fencing. NO RESPONSIBILITY SHALL BE ACCEPTED WHATSOEVER
  • Please observe any signage or requests we have in place to do with the works.
  • We are fully insured to carry out all works quoted for. This is available on request and all work guaranteed for 1 year.
  • Please also note where materials are to be carried through houses we will take as much care not to cause any damages. But cannot be held liable for damaged items not able to be moved. We do ask you to move all valuables to create a clear path were possible.  
  • Please note Should we come across slow worms or newts where work is forced to stop this will be down to yourself to sort with the relevant departments. Any costs incurred will be charged to yourself the customer.

 

Payment Terms

  • Only work quoted for shall be carried out, all additional works or modifications shall be quoted for in writing and accepted prior to commencement where relevant.
  • First Deposit set out in quote is to be paid for in full before any agreed date can be set.
  • Deposits are to be paid for minimum of 7 days prior to work beginning unless otherwise agreed.
  • Deposits are up to a maximum of 50% of total quote. Should work commence over a period of more than one week a deposit will be taken upfront and work invoiced on a Thursday for payment Friday to cover work carried out up to date.
  • Payment is due strictly on day of completion of work....
  • Please note all time durations for work are rough estimates and NOT guaranteed exact. All work is priced to each individual job and NOT a daily rate.
  • Please note should we need power or water this shall be supplied by yourself the customer.
  • Payments of deposits and balance are to be paid by Bacs upon completion unless prior arrangement has been made in writing, any late payments will incur late payment charge of 15% each billing period (WEEKLY) of total outstanding bill. Any reminders i.e., phone calls, emails or text messages will incur a £15 charge. Should we need to post a reminder this will be £20
  • Late payment charges start 48 hours after completion date of work.
  • All goods are and will remain the property of Rocky Fencing & Landscaping Services until full invoice total is cleared. This includes where a deposit has been paid.
  • All disputes and disagreements must be made in writing within 24 hours of work being completed.
  • Please note we DO NOT accept cheques or cash as any form of payment.
  • Payment of deposit is acceptance of quote as set out and you AGREE to terms and conditions.
  • Should any parking permits be required these are the responsibility of you the customer to arrange.

 

Cancellation policy

  • Work is only guaranteed to be booked in and go-ahead once deposit is paid in full by the agreed date. Due to the increase of late cancellations, we are unable to book in jobs without a deposit. Should you need to cancel the works after deposit is paid, any cancelations within a 7-day period of agreed start date NO refund will be given. Change of date is accepted in writing with valid reason no changes within 3 days accepted.
  • Rocky Fencing reserve the right to cancel or amend the start date of any job without notice should health and safety be a risk. We also reserve the right to amend the start date should any current work under way be delayed.
  • Please note if any works are terminated whilst underway without any valid written reasoning with a minimum of 7 day notice we will add the total bill to date plus full rate at 7-day labour rate and invoice 30% as a termination fee

 

NO ALTERATIONS OF T&C’S UNLESS OTHERWISE AGREED PRIOR TO ANY PAYMENTS AND COMMENCEMENT OF WORK.

PLEASE NOTE ALL WORKS QUOTED FOR ARE STRICTLY UNDERTAKEN WEATHER PERMITTING

Amended July 2023